Privacy Policy
1. Who We Are
Expert Glazing London Ltd (“we”, “us”, “our”) is a company registered in England and Wales under company number 15523120, with its registered office at 8 Maryatt Avenue, Harrow, HA2 0SS.
Our VAT registration number is 502 1750 39.
We operate the website www.expertglazinglondon.co.uk and can be contacted by email at info@expertglazinglondon.co.uk.
We are the data controller for the personal information we collect and process in relation to our products and services.
2. Purpose of This Policy
This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
By using our website or providing personal information to us, you agree to the terms of this Privacy Policy.
3. What Information We Collect
We may collect and process the following types of information:
a) Information You Provide Directly
Name, address, email address, and phone number
Company name (if applicable)
Delivery and billing details
Payment information (processed securely through third-party payment providers)
Measurements, drawings, or specifications relevant to your bespoke glass order
Any correspondence or enquiry you send us by email, contact form, or phone
b) Information Collected Automatically
When you visit our website, we may automatically collect:
IP address, browser type, and device information
Pages visited, time on site, and referring URL
Cookies and similar technologies (see Section 9 – Cookies)
c) Information from Third Parties
We may receive limited personal information from:
Payment service providers (for transaction verification)
Trade partners, contractors, or suppliers in connection with your order
Public sources (e.g., Companies House)
4. How We Use Your Information
We use your personal data for the following purposes:
To process and fulfil orders, including manufacture, delivery, and installation of products
To communicate with you about quotations, technical enquiries, or after-sales service
To provide customer support and handle complaints or warranty claims
To issue invoices and process payments securely
To comply with legal obligations, including tax and accounting requirements
To improve our products and website, monitor performance, and prevent fraud
To send occasional updates or service notices, where you have consented to receive them
We will only use your personal data where there is a lawful basis under UK GDPR, such as:
Contract performance
Legal obligation
Legitimate interest (e.g., to manage our business, respond to queries)
Consent (for optional marketing communications)
5. Marketing Communications
We may send you information about our products, offers, or news only if you have opted in to receive such messages.
You may withdraw consent at any time by:
Clicking “unsubscribe” in an email; or
Contacting us at info@expertglazinglondon.co.uk
We do not sell or rent your data to third parties for marketing purposes.
6. Disclosure of Your Information
We may share personal data with:
Our trusted suppliers and manufacturers (for fulfilment of bespoke orders)
Payment processors and delivery couriers
Professional advisers (e.g., accountants, legal advisers)
IT and hosting service providers supporting our website and email systems
Law enforcement or regulatory authorities where required by law
All such third parties are required to process your data securely and only in accordance with our instructions.
7. Data Retention
We retain your personal data only as long as necessary to fulfil the purpose for which it was collected, including:
Customer orders: typically retained for six (6) years to comply with tax and accounting obligations
Enquiries or quotes not resulting in a sale: retained for up to 12 months
Marketing data: retained until you withdraw consent
When data is no longer required, it will be securely deleted or anonymised.
8. Security of Your Information
We implement appropriate technical and organisational measures to protect your personal data against:
Unauthorised access, alteration, or disclosure
Loss, destruction, or damage
While we take reasonable precautions, transmission of information over the internet is not completely secure, and we cannot guarantee absolute security.
9. Cookies
Our website uses cookies and similar technologies to enhance user experience and analyse site traffic.
Cookies may collect anonymous data such as IP address, browser type, and pages visited.
You can manage or delete cookies through your browser settings.
For detailed information, see our Cookie Policy (available in the website footer).
10. Your Data Protection Rights
Under UK GDPR, you have the following rights:
Access: to request a copy of your personal data we hold
Correction: to request updates or corrections to inaccurate information
Erasure: to request deletion of your data (“right to be forgotten”)
Restriction: to limit how we process your data
Portability: to receive your data in a machine-readable format
Objection: to object to processing based on legitimate interests or direct marketing
Withdraw Consent: to withdraw marketing consent at any time
Requests should be made in writing to info@expertglazinglondon.co.uk.
We may require proof of identity before processing your request.
11. International Transfers
We primarily store data within the United Kingdom.
If we transfer data outside the UK (for example, to a hosting provider), we ensure appropriate safeguards are in place, such as UK adequacy decisions or Standard Contractual Clauses.
12. Children’s Privacy
Our website and services are not intended for children under the age of 16, and we do not knowingly collect personal information from them.
13. Changes to This Privacy Policy
We may update this Policy from time to time to reflect legal, technical, or business changes.
The latest version will always be available on our website and include an updated “Effective Date”.
14. Contact Information
If you have any questions or concerns about this Privacy Policy or your personal data, please contact:
Data Protection Officer
Expert Glazing London Ltd
8 Maryatt Avenue, Harrow, HA2 0SS
📧 info@expertglazinglondon.co.uk
🌐 www.expertglazinglondon.co.uk
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.